Customer Service

my broadband connection has been running a bit slow for some time now and I have been meaning to phone Bulldog's support line for ages but just haven't got round to it. Last Wednesday (1st march) I did get round to it. They answered the phone quickly and the support guy was very helpful and told me a few things to try but said that he couldn't log the call as their system was down and suggested that I phone back later. I decided to e-mail the tech support my problem as I was to busy to fanny about phoning up.
One of the things the oringinal support guy suggested was that as my broadband router was plugged into a phone extension socket I should unplug it and plug it into the BT master socket to see if the problem is caused by a bad conncetion in the house, fair enough I thought, but not so easy to implement. My broadband router is connected to the PC with a network patch cable, the PC is in the extension at the far back of the house, the BT master socket is in the hallway near the front of the house. Due to my neverending networking studies I have 4 PC's, a couple of hubs, a Cisco router and a Cisco switch all piled up on a wall unit type thing. Moving one of these to the hallway was not an option. so I needed either a long phone line, I haven't got one, or a long patch cable so I only need move the broadband router, I haven't got one of these either but I know a man who does.
So yesterday I manage to borrow the cable which I'll be trying out tonight and also yestreday I finally got a reply to my e-mail from bulldog support over a week after I sent it. It said I should phone tech support!